First, we invite you to take a pause. You just took the first step on a potential new career path and that should be celebrated.
Second, it is important to us that you know at Alegeus we are intentional about cultivating a diverse and inclusive culture. We challenge one another to recognize biases, honor our identities and celebrate our differences – these values enrich our workplace and drive our business forward. We recognize that our bold vision of transforming the healthcare industry requires the perspectives, experiences, talents, skills and passions of a diverse population. We believe that if our consumers come from all walks of life, so should we.
Alegeus is dedicated to promoting fairness and equality across all identities and our Inclusive Innovation committee holds us true to our commitment. Apply with confidence that you are joining an organization – a family – that is steadfast in making a difference.
Finally, if you are interested in any of the bullet points below – just apply! We don’t expect our applicants to be a cookie-cutter match to the job descriptions we post, and we certainly don’t expect you to know everything. We would much prefer driven individuals who are willing to learn than someone with 100 years of experience, but no passion for what they do. We know potential when we see it. So, take a chance and roll the dice; you might just find yourself landing your dream job.
Alegeus is the market leader in consumer directed healthcare solutions, offering the industry’s most comprehensive platform for the administration of healthcare benefit accounts, the industry’s most widely-used benefit debit card, and powerful engagement solutions to help consumers maximize savings and optimize spending for their healthcare. Over 300 clients – including health insurance plans, third party administrators and financial institutions – leverage Alegeus’ deep expertise and proven technology to administer benefit accounts for more than 29 million members and process more than $8.9 billion in consumer healthcare payments annually. As the healthcare and benefit markets continue to evolve, Alegeus delivers solutions that enable clients to evolve their service offerings, operate their businesses more efficiently, and focus on their customers.
Alegeus is part of the Vista Equity Partners portfolio of companies, working in partnership with the market-leading technology investment firm to reinvent the consumer directed healthcare marketplace. Our talented associates benefit from this partnership through increased capital for strategic investments, access to exceptional toolkits, best practices and resources for success, and strong cultural and value alignment focused on talent development and growth.
Alegeus seeks a Customer Success Analyst to join our dedicated, passionate team of professionals. The Customer Success Analyst will report to the Director, Service Delivery and be responsible for helping our company succeed by supporting our clients so they can maximize the power of our WealthCare Administration platform and our company as a whole.
The Customer Success Analyst is responsible for ensuring client success with our service offering including project management, system consultation, business process analysis, and operational account management of all assigned clients. The position will also be responsible for assisting the sales team in identifying and implementing cross-selling and up-selling opportunities to existing customers by providing software product demonstrations. The position is responsible for assuring compliance of both Company and its customers with the Partner Agreement and the Service Level Agreement and to internal and industry-required risk and compliance items
Reimagine the typical client/account manager relationship by finding new and interesting ways to make Alegeus the most efficient and scalable operating company in the industry. Help develop sustainable and transferable methods to eliminate redundancies and inefficiencies in the way we currently service clients, helping Service Delivery to expand the number of clients the typical Customer Success Analyst can manage by 15-20% annually for the next 3 years.
OUTCOMES and PERFORMANCE MEASURES
Customer Operational Account Management:
Assisting Sales Team:
The Customer Success Analyst must be a leader dedicated to exceptional results and effective management to deliver quality service while partnering with cross-functional teams. Ongoing effort is required to continually meet and exceed the client’s expectations.
VALUES (the “How”)
At Alegeus, equally important to the “What” (the individual performance goals that each employee commits to in support of the company’s overall success) is the “How” (the framework of principles that guide how we work together to drive our business forward). Overall performance success will also take into account individual delivery on our corporate values:
PERSONAL CHARACTERISTICS, SKILLS & KNOWLEDGE: